At Twinkima.G, it is our goal to ensure each one of our clients is completely satisfied with their purchase. If for whatever reason you are not 100% pleased, we offer a 14-day return policy for all products in original condition. Please notify us in email at info@Twinkima.G.com for the return request, and we will give you detailed instructions on how to do so. We do not accept any returns without prior notification.
You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order. Returns and exchanges are free of charge, but you are required to cover the cost of the return shipment.
To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.
* Please note that the free return policy does not apply for discounted items. For items on sale, a shipping fee of 50 $ will be deducted from your refunded total to cover the cost of the return shipment.
Some items cannot be exchanged or returned, including but not limited to:
- Engraved Products
- Made-To-Order
- Shoes with signs of wear
- Items with removed tags
Please Note
Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.
Responsibility
Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.
